Frequently Asked Questions
Everything you need to know about your Fangamer order.
How long will it take for my order to ship?
Most orders are processed and shipped within 1-2 business days. During high-volume periods like product launches or holidays, processing may take up to 5 business days.
Do you ship internationally?
Yes, we ship to most countries worldwide. Please note that international orders may be subject to customs fees, taxes, or import duties which are the responsibility of the customer.
What is your return policy?
We accept returns for most items in their original, unworn condition within 30 days of delivery. Please contact our support team to initiate a return or exchange.
How can I track my package?
Once your order ships, you will receive an email notification containing a tracking number and a link to the carrier's tracking portal.
Are your products officially licensed?
Absolutely. We work directly with game developers and creators to ensure every piece of merchandise is officially licensed and supports the original artists.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and various digital wallets like Apple Pay and Google Pay.